Privacy policy.
We run a small private gym, and we'd like you to understand exactly what we do with your information, in plain English. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, whether or not the Act strictly applies to a business of our size, because your health information deserves that standard.
What we collect
- Contact and identity details: your name, date of birth, phone, email, address, and an emergency contact.
- Health information: the answers you give in the Prestige-Fit Health Check, including medical conditions, injuries, medications, allergies and pre-exercise screening answers. This is sensitive information and we only collect it with your consent.
- Training records: your goals, programs, check-ins, attendance, class bookings, workout logs, assessments and progress notes.
- Payment details: handled by our membership and payment providers. We do not store full card or bank account numbers ourselves.
- Access and security data: door and fob logs, and CCTV footage of common areas (never bathrooms, sauna rooms or the recovery zone).
- Website and app data: pages visited, device type and cookies, in aggregate, to make the site and app work and to understand how they're used.
Why we collect it
To keep you safe while you train, to write and adjust your program, to run your membership and billing, to contact you about your training and bookings, to keep the gym and our members secure, and, only if you've opted in, to send you training updates and offers.
Who sees it
- Your coaches and Prestige-Fit management.
- Your GP or allied-health professional, only when you ask us to share it.
- Emergency responders, if you're unwell and unable to consent.
- The software providers that store data on our behalf: our membership and access system, booking and messaging platform, payment processor, and the Prestige-Fit app. Each is bound by privacy obligations and only uses your data to provide the service to us.
- Our massage and allied-health partners, only for bookings you make with them.
Your information is never sold, and never shared with third parties for their own marketing.
Overseas disclosure
Some of our software providers store data on servers outside Australia (for example, in the United States or New Zealand). We choose providers that meet privacy and security standards comparable to Australian law, and we only share what is needed to run the service.
How long we keep it
Health Check and agreement records are kept for seven years after your membership ends, then securely deleted. CCTV footage is kept for a limited period, typically 30 days, unless it's needed for an incident investigation. Marketing preferences are kept until you unsubscribe.
How we protect it
Access to member records is limited to staff who need it. Our systems use encrypted connections and access controls, paper forms are scanned and then shredded, and coaches are trained not to discuss your health information where others can hear.
Marketing, photos and video
If you opted in on your Health Check, we may send you training updates, offers and news by email and SMS. You can unsubscribe at any time using the link in any email, by replying STOP to an SMS, or by telling a coach (Spam Act 2003 (Cth)). Opting out doesn't affect essential membership communications. We only use photos or video of you on social media or our website if you've opted in, and you can withdraw that at any time. We never post progress photos without a separate written OK.
Cookies and the website
prestige-fit.com uses essential cookies to work, and may use analytics and advertising pixels to understand how people find us. Booking and contact forms on this site are provided by our booking platform; when you use one, the details you enter go to that platform and to us.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, withdraw consent for marketing or photos, or ask us to delete information we no longer need to keep. Email info@prestige-fit.com and we'll respond within 30 days. If you have a complaint about how we've handled your information, tell us first so we can fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Members under 18
We only collect information about a member under 18 with a parent or guardian's consent, given on the Health Check and Membership Agreement.
Changes
We'll update this policy when our practices change and post the new version here with a new date. Material changes are also sent to members through the app or by email.
Contact
Prestige Success Pty Ltd trading as Prestige-Fit
25/4 Suez Street, Gordon Park QLD 4031
0483 926 622 · info@prestige-fit.com